Refund policy
# Return & Refund Policy
At Zevric customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before making a purchase.
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# 1. Return Eligibility
Customers may request a return if:
- The item received is damaged, defective, incorrect, or significantly different from the product description
- The return request is made within [7 DAYS] of delivery
- The product is unused, unwashed, and in its original condition
- Original packaging, tags, accessories, manuals, and invoice are included
To initiate a return, please contact us at [EMAIL ADDRESS] with:
- Order number
- Reason for return
- Photos/videos of the product (if applicable)
Returns requested without prior approval may not be accepted.
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# 2. Return Timeframe
Return requests must be submitted within [7 DAYS] from the date of delivery.
Once your return request is approved, the item must be shipped back within [7 DAYS] of approval.
Late return requests may not qualify for refunds or exchanges.
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# 3. Refund Process
After receiving and inspecting the returned item, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed to the original payment method
- Refunds may take approximately [5-7] business days to reflect in your account depending on your bank or payment provider
In certain cases, refunds may be issued as:
- Store credit
- Coupon code
- Wallet balance
Partial refunds may apply if returned products show signs of use, damage, or missing components not caused by us.
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# 4. Exchange Policy
We may offer exchanges for:
- Wrong item received
- Defective or damaged products
- Size replacement (if applicable)
Exchange requests are subject to product availability.
If the requested replacement item is unavailable, customers may receive:
- Store credit
- Refund
- Alternative replacement option
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# 5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within [7DAYS] of delivery.
To help us resolve the issue quickly, provide:
- Clear photos/videos of the product
- Packaging images
- Order details
Eligible cases may qualify for:
- Full replacement
- Refund
- Exchange
- Partial compensation
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# 6. Non-Returnable Items
The following items may not be eligible for return or refund:
- Used or damaged items caused by customer handling
- Customized or personalized products
- Hygiene-sensitive items
- Clearance or sale products
- Gift cards or digital products (if applicable)
Any item returned without original packaging or missing accessories may be rejected.
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# 7. Return Shipping Costs
Return shipping responsibility may vary depending on the reason for return.
### If the return is due to:
- Wrong item sent
- Damaged/defective product
- Shipping error caused by us
→ [Zevric] may cover return shipping costs.
### If the return is due to:
- Change of mind
- Preference issues
- Incorrect order placed by customer
→ Customers may be responsible for return shipping charges.
Original shipping fees (if any) are generally non-refundable unless the error was on our side.
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# 8. Cancellation Policy
Orders may be cancelled before shipment confirmation.
Once an order has been shipped, cancellation requests may not be accepted and standard return procedures will apply.
Refunds for cancelled orders will be processed according to our refund timelines.
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# 9. Refund Delays
If you have not received your refund within the expected timeframe:
1. Check your bank account again
2. Contact your payment provider or bank
3. Reach out to us at hello@zevric.in
Some payment providers may take additional time to process refunds.
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# 10. Contact Us
For returns, refunds, or exchange assistance, contact us at:
Zevric
Email: hello@zevric.in
Address: Mowa,Raipur